Last updated on 18-04-2024 12:05:17
At CYBER CURATE TECH, our Refund Policy is based on standardized practices that strictly follow industrial norms. We put up with fair assessment practices and all the refund claims are processed with vigilant parameters to make sure the decisions are justified and mutually agreeable. Our policies are treated with appropriate measures to settle different claims, originating from different assortments of needs and various business situations.
Coverage & Scope:-
This Refund Policy covers Cyber Curate Tech’s action and approach towards refunds. This Refund Policy does not apply to the practices of companies that Cyber Curate Tech does not own or control or of persons that Cyber Curate Tech does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Cyber Curate Tech’s websites link.
When Do You Qualify For Refunds?
When you file a complaint to Cyber Curate Tech, we first try to provide an ideal solution to the issue you are facing. Your case is first introduced to the technical team and then reported further to the experts’ panel. Refund is only made in the extreme circumstances, when nothing good can be done to solve the issue.
While planning for refunds we check for soundness and validity of the case, applying different conditions to it. If these conditions are satisfied, refund may apply*
· Development/Post-sales operations has not yet started.
· The issues with the project are beyond the scope of rectification/resolution/fixing.
· You have not violated our payment terms.
· You have not used any information for monetary/business benefits (gained during the course of association).
· The reasons you made are valid/rational/realistic enough to qualify for refund trial.
· You have presented all the proofs and evidences surfacing your refund claim.
· The claim does not arise from any billing dispute coming from your bank or payment vendor.
*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.
How The Refund Takes Place?
1. Pre-Refund –
· Refund query is processed, analyzed and checked for veracity
· Match the query with the agreeable parameters and valid reference points
· Arrange for refunds in permissible situations and settle fully or partly, as the case may be.
2. Post-Refund –
· Sign a proof agreement (NOC) to acertain that no Cyber Curate Tech has further bligation to the Client or the said project.
· Unless you have been told otherwise, you destroy all copies of information shared and communication that happened in the due course.
3. Transaction – The refund may take 30-90 business days* to process, after the refund is initiated.
· You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
CYBER CURATE TECH believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the service order have been initated by CYBER CURATE TECH and they have initiated the process of the project delivery as per quotation.
• CYBER CURATE TECH does not accept cancellation requests for Hardware Products, Embedded Devices, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once CYBER CURATE TECH has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to Customer Service Team at support@cybercurate.com. In case of any Refunds approved by CYBER CURATE TECH, it’ll take 16-90 Days days for the refund to be processed to the end customer.
Changes
Cyber Curate Tech may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates. For more information on our Refund Policy, contact us at support@cybercurate.com